Basic troubleshooting knowledge in Desktops and Laptops with Software.
Should know about the SLA and its criticality
Valuable Emailing Skills with knowledge of using Outlook
Should have basic understanding of how Windows and Linux environment work
Observe and Alert Threshold Violations
Monitoring and Incident Management
Be able to observe and report Incidents with in the SLA
Follow escalation process
Attentive and Vigilant in observing incidents through various monitoring tools
Able to Multi task.
Handle multiple support tickets at the same time.
Desktop Support & Helpdesk Support
Complete Knowledge of Desktop Support (Desktops, Laptops & Printers)
Handle IT Incidents and Tickets
Should have adequate Customer Handling Skills over the phone and onsite.
Experience in the IT support desk tools will be added advantage
Qualification
A formal degree is not required; candidates may be degree-holders or self-taught.
Strong reading, writing, and communication skills are required.