Delivery Manager Years of Experience: 18-22 Years Location: Hyderabad

Job Summary: Experienced Delivery Manager with preferred in the BFSI sector and a solid understanding of account management.

Delivery Manager is responsible for ensuring the successful, end-to-end delivery of services to assigned customer in alignment with agreed service levels, contractual commitments, and business objectives. This role serves as the primary interface between the client and internal delivery teams, with accountability for Account delivery, service quality, client satisfaction, operational performance, and continuous improvement.

Experience partnering with or working within Global Capability Centers (GCCs) is highly desirable.

The ideal candidate will be responsible for overseeing the delivery of BFSI accounts, ensuring client satisfaction, and managing project timelines and resources effectively. This role requires a strategic thinker with excellent communication skills and a proven track record in managing client relationships and project delivery.

Responsibilities





Own end-to-end delivery accountability of accounts and Lead the delivery of projects from initiation to completion, ensuring alignment with client expectations and company standards.
Manage project scopes, budgets, timelines, and risk mitigation strategies, ensuring alignment with SLA/KPI commitments.
Manage and nurture client relationships, acting as the primary point of contact for account management.
Proactively manage escalations, turn complex delivery challenges into constructive conversations, and build long-term trust.
Partner with account management teams to identify upsell/cross-sell opportunities through excellent delivery execution
Coordinate with cross-functional teams to ensure timely and successful project delivery.
Develop and implement project plans, including scope, timelines, and resource allocation.
Mentor and lead high-performing, distributed engineering teams (Developers, QA, Architects, Pro

📌 DELIVERY DIRECTOR (Hyderabad)
🏢 Happiest Minds Technologies
📍 Hyderabad