Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

Responsible for managing enterprise digital sales and engagement platforms (Showpad, Redox, LinkedIn Sales Navigator), driving user adoption, ensuring access governance, and enabling cross-functional collaboration to support end-user productivity and data-driven decision-making.

Digital Tools Administration

Manage end-to-end user access lifecycle (provisioning, modification, and de-provisioning) for Showpad, Redox, and LinkedIn Sales Navigator tools.
Ensure timely and accurate access grants/revocations in alignment with organizational role changes, onboarding,



and offboarding processes.
Maintain access control logs and audit trails to ensure compliance with internal IT and data governance policies.
Troubleshoot user access issues and coordinate with IT/vendor support teams for resolution.

Adoption Tracking & Reporting

Design, build, and maintain adoption dashboards and reports to track platform usage, engagement trends, and ROI metrics.
Analyse usage data to identify low-adoption areas and recommend targeted interventions.
Present adoption reports and key insights to stakeholders, leadership, and business unit heads on a periodic basis (monthly/quarterly).

Stakeholder & Cross-Functional Collaboration

Act as a liaison between end users and platform vendors to relay feedback, feature requests, and support needs.
Collaborate with data teams to ensure accuracy and consistency of reporting metrics across platforms.

End-User Support & Enablement

Provide fir

📌 Senior Analyst (Bengaluru)
🏢 Merck Group
📍 Bengaluru