To provide excellent service to customers while ensuring their safety, security and comfort throughout the flight.
Key Responsibilities
Strictly adhere to and remain conversant & compliant to set standard operating procedures as per the Government, DGCA and in Company Manuals.
Maintain current knowledge of rules and regulations and procedures for the operations of the aircraft. Keep abreast with the latest safety & service circulars / notices / procedures / campaigns & promotions.
Strict adherence to company grooming & turn out standards. Be responsible and present a qualified image whilst on duty and on layovers.
Responsible for validity of mandatory and regulatory trainings & documents, their timely issue, renewal and extension.
Responsible to conduct inflight sales and continuously increase ancillary revenue. As a salesperson, you must always promote the airline as a brand and share various options available to the customer, thereby ensuring the Akasa Air Experience is demonstrated, Customer’s overall experience is enhanced.
Ensure service delivery is efficiently organized and consistently delivered by crew to meet and exceed customer expectations. Finesse and presentation are of paramount importance. Pay special attention to customers requiring special assistance with reduced mobility, elderly, un-accompanied minors, mothers with infants / children.
Make every effort to see that the customer is comfortable and always show that you care for them. Always maintain a high level of enthusiasm and your passion for customer care must be visible to all.
Take a detailed galley handover and ensure all sales stock, pre-booked meals and other catering uplifts are as per catering documents.
Maintain good public relations in the cabin by engaging positively & proactively with the customers (Be the Brand Ambassador).
Ensure On-Time Performance is maintained.
Maintain a high level of self-discipline at all times when on duty and strictly adhere to the