Position Purpose:
The role is responsible for day‑to‑day production support of applications built on SQL, Unix, and Oracle. The incumbent ensures system availability, resolves incidents, and performs root‑cause analysis. This position works in a virtual, global team, coordinating with development, infrastructure, and business stakeholders to maintain stable and reliable services.
Responsibilities
Direct Responsibilities
• Must work as level2 support for Corporate Credits application.
• Responsible for resolving support issues by using technical expertise and flexible enough to look for solutions that may be out of the box.
• Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
• Provide support in shifts(24x7), on call support for weekday/weekend support & special support for ISPL holidays (on need basis)
• Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
• Contribute towards ensuring DR readiness of all production applications




• Contribute towards resolving Hardware, Software & Application related security vulnerabilities
Contributing Responsibilities
• Analyze/document problems, recommend solutions, and initiate corrective actions.
• Coach and mentor fellow team members, share skills and expertise as required.
• Responsible for STG/PROD deployment and validation.
• Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems

Technical & Behavioral Competencies
• hands on knowledge on SQL, UNIX/Linux
• Knowledge of DevOps (Kubernetes and terraform) is required
• Working experience with job‑scheduling and automation tools – Autosys or similar.
• Proficiency in monitoring and application‑performance tools – Dynatrace or comparable.
• Scripting/Programming skills (Shell, Python) to develop automation and utility scripts.
• Robust analytical and root‑cause investigatio

📌 Support Analyst (Chennai)
🏢 BNP Paribas
📍 Chennai