Job Description:

Driving Team to generate revenues for the organization by upselling products, referrals and rescue management.
Planning & executing member engagement activities on medium or large scale for generating referral business.
Monitor & Manage member queries/concerns/requests & govern through internal escalation process : Interaction Management (Exceed TAT) Complains & Retention Process.
Responsible for improving the experiences customers have with organization, with the goal of increasing customer satisfaction score, proactive engagements (Member Meets).
To maintain the team effectively towards the customer satisfaction.
Responsible to adhere to the standard operating procedures.
Reduce dormancy and improve eligible base.
Create magical moments for customers at every touch point.
Reduce incoming complaints.
Focus of fixing problems through quality tools.
Qualification & Experience: Graduate and above with 7 - 10 years of experience.

📌 Manager - Member Experience Management (Mumbai)
🏢 Mahindra Holidays & Resorts India
📍 Mumbai