JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations.
Areas of responsibility may include Front Office, , Recreation/Health Club,
Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position
works with direct reports (department heads) to develop and implement
departmental strategies and ensures implementation of the brand service strategy
and brand initiatives. The position ensures Hotel Operations meet the brand’s
standards, targets customer needs, ensures employee satisfaction, focuses on
growing revenues and maximizes the financial performance of the department and
developing positive owner relations. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a return
on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 4 years experience in the guest
services,



front desk, housekeeping, sales and marketing, management operations,
or related skilled area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 2 years experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or related
professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews report

📌 Dir-Operations-C (Pune)
🏢 Marriott
📍 Pune