Join our Global Customer Service Team as a Customer Service Supervisor-India Remote Location. The Customer Service Supervisor is responsible for the day-to-day management of a regional Customer Service team — which may include site-based, hybrid, and remote team members — ensuring service is delivered in accordance with CSafe’s Service Model Operating Procedures and defined Service Level Agreements. This role holds staff accountable to achieve productivity goals, actively trains and coaches team members to understand customer needs and apply the best CSafe solution. The Supervisor is responsible for proper assessment, root cause determination, timely resolution, and appropriate escalation across the team. By optimizing resource allocation and load balancing, the Supervisor ensures SLAs are achieved consistently. This role also manages Customer Relationship Management (CRM) technologies, drives process and continuous improvement, and partners with the Customer Service Manager to close gaps and deliver a high standard of customer experience.

Responsibilities:





* Ensure service is provided in accordance with CSafe’s Service Model Operating Procedures and defined Service Level Agreements, maintaining accountability across all team members — whether site-based, hybrid, or remote — for SLA compliance.
* Lead and manage the day-to-day operations of the regional team, including workload allocation and balancing, queue management, prioritization, and providing operational support where needed.
* Schedule and coordinate staff assignments, shifts, and annual leave coverage; approve time-off requests to optimize workforce management across the team.
* Monitor and achieve team KPIs and SLAs in real time; take corrective action proactively and escalate to the Customer Service Manager where required.
* Partner with the Customer Service Manager to resolve operational issues, address performance gaps, and contribute to regional service strategy.
* Investigate and resolve hierarchic

📌 Customer Service Supervisor (Mumbai)
🏢 CSafe Global
📍 Mumbai