Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Senior process Associate/ Analyst is a position with minimum 3+ years of experience in KPO, BPO industry with minimum graduation qualification, should be willing to get trained in Insurance/F&A; field.

How you'll make an impact

Responsibilities:
Perform assigned tasks with accuracy and within a reasonable timeframe, ensuring all work is peer-reviewed.
Follow instructions and directions to determine solutions, with limited decision-making authority.




Identify risks and opportunities with guidance and escalate issues as necessary.
Support the team by collecting data, delivering analysis, and assisting in problem resolution.
Communicate effectively with the immediate team, articulating points of view clearly.
Demonstrate an enquiring mind by asking questions and developing creative approaches to tasks.
Show capability to lead by example and encourage others within the team.
Provide support to meet client requirements, identifying, evaluating, and recommending options, and implementing solutions if required.
Maintain self-motivation and confidence in own abilities, seeking feedback for continuous improvement.
Exhibit some level of demonstrable success as evidenced by manager or client feedback.

About you

Qualifications:
Typically requires Bachelor degree
Experience:
Minimum work experience should 3 years in an international BPO/KPO

📌 Senior Analyst (India)
🏢 Gallagher
📍 India