We at Yusen Logistics (India) Pvt. Ltd. are hiring for Key Accounts Management role from CL background.
Role & responsibilities
Customer Relationship Management
- Serve as the primary point of contact for assigned key customers.
- Build and maintain robust, long-term customer relationships.
- Conduct regular business reviews and governance meetings with customers.
- Understand customer requirements and translate them into operational improvements.
- Ensure timely resolution of customer concerns and escalations.
Warehouse Operations Review
- Monitor daily warehouse operations to ensure adherence to agreed service levels.
- Review inbound, outbound, inventory, and value-added service performance.
- Coordinate with warehouse teams to improve productivity, accuracy, and efficiency.
- Drive operational excellence through process standardization and continuous improvement initiatives.
- Ensure compliance with safety, quality, and operational standards.
Account Retention & Customer Satisfaction
- Develop strategies to improve customer satisfaction and strengthen long-term partnerships.
- Identify risks affecting customer retention and implement mitigation plans.
- Maintain high service quality to achieve contract renewals and business continuity.
- Support account growth by identifying opportunities for value-added services and business expansion.
KPI Management
- Monitor and report key operational and customer KPIs, including:
- Analyze performance trends and implement corrective and preventive actions.
- Prepare and present monthly and quarterly business review reports.
Preferred candidate profile
- 5 - 10 years of experience in Contract Logistics, Warehousing, Supply Chain, or 3PL operations.
- Experience managing enterprise or key customer accounts.
- Strong understanding of warehouse operations and logistics processes