Role Name: ServiceNow HRSD
Desired Experience Range: 5 to 13 Years
Location: Mumbai
Interview: F2F
Job Description
Key Responsibilities:
Develop and customize HRSD modules including Case Management, Employee Service Center, and Knowledge Management
Configure HR workflows, lifecycle events, and integrations
Build and enhance catalog items, record producers, and Flow Designer workflows
Implement Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs
Integrate ServiceNow HRSD with external systems using REST/SOAP APIs
Collaborate with stakeholders to gather requirements and deliver scalable solutions
Ensure platform performance, security, and best practices adherence
Required Skills:
Strong experience in ServiceNow HRSD (Human Resources Service Delivery)
Hands-on with JavaScript, ServiceNow scripting & platform development
Experience with Flow Designer, Integration Hub, and Service Portal
Positive understanding of ITSM and CMDB concepts
Exposure to HR lifecycle events and employee workflows
ServiceNow certifications (CSA / CAD / HRSD) preferred