About the company:
Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S.

Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console. We also provide payment solutions such as FedNow Instant Payment Xchange™ (IPX), Skip-A-Pay, and Quick Pay. Over 100 customers trust Tyfone's solutions, which are supported by over 200 integrations and over 140 patents. Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions. The company operates with a lean-team model for external engagements to manage costs,



increase selling time, and accelerate pipeline velocity. Tyfone values team-oriented execution as the path to market leadership.

We are an equal-opportunity employer, and we encourage candidates from diverse backgrounds to apply.

Job description
At Tyfone, the Product Support team maintains our digital banking products with an AI first focus.
As a Project Lead you will be expected to triage and manage incoming support tickets and keep the client posted, provide technical and managerial leadership for the Product Support division. You should work with the Product Support team to plan the support/maintenance releases and guide the team as per the plan. Triage and manage incoming support tickets and keep the client posted.

Responsibilities

At Tyfone you will be responsible for:

Daily triage of incoming tickets.
Lead and manage post roll-out support of complex and high priority projects.
Res

📌 Project Lead, Support (Bengaluru)
🏢 tyfone
📍 Bengaluru