* Robust voice expertise is mandatory, with proven experience in handling voice
processes
* Monitor and audit travel consultant interactions (calls, emails, chats) for
quality and compliance
* Audit handling of GDS queues (ticketing queues, schedule changes, refund
queues) to ensure timely and accurate action
* Validate consultant expertise in ticket exchanges, reissues, and refunds as
per airline fare rules
* Review usage and accuracy within hotel booking platforms such as Hotel Hub or
similar systems
* Ensure compliance with airline policies, visa requirements, and company SOPs
* Identify service gaps and recommend corrective and preventive actions
* Analyze travel service workflows (e.g., bookings, rebooking, cancellations,
refunds) for inefficiencies.
* Graduate in any stream
* Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing
preferred
* Hands-on experience to manage Travel Products

📌 Quality Analyst (Gurugram)
🏢 EXL
📍 Gurugram