Company Description Voxai Solutions delivers best-in-class solutions and services to help organizations transform, manage, and innovate their customer experience (CX) journey. The company specializes in cloud contact center capabilities, combining technology with robust contact center expertise and reliable service delivery. Voxai collaborates within a diverse partner ecosystem to support clients in achieving their business and operational goals. As a specialized solution integrator for Genesys Cloud CX and Genesys Multicloud CX, Voxai focuses on creating robust, scalable, and high-performing CX environments for enterprises.
Role Description We are seeking a Senior Amazon Connect Solution Architect to lead enterprise customer experience transformation programs using Amazon Connect and AWS Cloud technologies.
The ideal candidate will possess deep expertise in contact center architecture, cloud-native design, enterprise integrations, AI-driven customer engagement, and large-scale migration programs. This role will be responsible for defining solution strategy, architecture standards,
platform governance, and delivery leadership across multiple customer programs.
Key Responsibilities
Solution Architecture & Strategy
Design scalable and secure cloud-native customer engagement solutions.
Lead modernization and migration initiatives from legacy contact center platforms such as Genesys, Amazon Connect, NICE, and other enterprise telephony systems.
Establish architecture standards, design patterns, and best practices.
Ensure scalability, security, and maintainability of integration solutions.
Customer Experience Transformation
Design omnichannel engagement strategies across Voice, Chat, Email, SMS, and Digital Channels.
Implement customer self-service and conversational AI solutions.
Drive customer experience improvements through automation and analytics.
AI & Generative AI
Design and implement Amazon Lex conversational AI solutions.
Leverage Amazon Bedrock and Generative