Overview
The Microsoft Security organization’s mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The Microsoft Security Customer Value Creation (CVC) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Purview are always on the front lines with customers, taking accountability for the end-to-end Microsoft Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CVC Excellence team has an Intune Agentic Support Engineering team focused on providing customers with great experience using the Intune service and the best possible support experience.
We are looking for an experienced Intune engineer who is passionate about customers,



able to solve detailed technical problems, and has a thirst for knowledge. You will be equally happy talking to customers or developers and able to create clarity to allow faster progress. You’ll relish learning recent things and love the prospect of using AI to drive greater impact.

Responsibilities
Partner with the Software Engineering team to review architecture/design and provide feedback and guidance as it relates to the customer experience, support & customer impact
Be the Intune technical lead for a customer in the Mission Critical Support service and elevate the support experience for that customer.
Lead supportability and troubleshoot the availability of the service
Drive process improvements within the team and the larger organization as a whole
Provide active coordination across multiple support teams
Partner with the software engineering and production support teams to resolve issues
Drive bugs/DCRs related t

📌 Customer Experience Engineer (Bengaluru)
🏢 Microsoft
📍 Bengaluru