Role: Sr AI Ops Analyst

The Employee Experience Insights & AI Enablement Team is looking for a Senior Insights Analyst to sit at the intersection of AI strategy, IT operations, and enterprise analytics. This is not a traditional BI role. You will build the analytics foundation that helps client's Central Technology team understand, govern, and accelerate our AI investments while simultaneously driving operational intelligence across IT service delivery.
You will own the design and delivery of analytics platforms that span ITSM performance, AI cost
governance, and knowledge worker productivity measurement. You will be embedded in a team that is actively deploying agentic AI infrastructure (LiteLLM, AWS Bedrock, Claude/Anthropic), and migrating to cloud-native data platforms (Snowflake, Microsoft Fabric). Additionally, identify metrics to measure the effectiveness of the Employee Experience Insights and AI Enablement Team.

If you are energized by building from scratch, thrive in ambiguity, comfortable with a rapid
moving environment,



and want your analytics work to directly shape how a global company runs its AI strategy this role is for you.

What You’ll Own
1. AI Cost Analytics & Spend Governance
 Develop executive-facing dashboards (CEO/CFO-level) that connect AI spend trends to strategic
outcomes, surfacing anomalies and efficiency signals in a self-service format.
 Evolve and maintain client's AI cost analytics platform currently built on LiteLLM,
Snowflake, and LangSmith into a scalable, production-grade observability system.
 Build and own the architecture that integrates AI gateway telemetry (LiteLLM) with enterprise
data platforms (Snowflake, Microsoft Fabric) to enable per-team, per-application, and per-
model token attribution.
 Partner with Cloud Services (AI Infrastructure), InfoSec, and Finance to ensure spend
governance models are accurate, auditable, and aligned to enterprise reporting standards.

2. ITSM Analytics & Operational Intelligence
 Des

📌 AI Ops Analyst (Mumbai)
🏢 Astreya
📍 Mumbai