We are seeking a dedicated and proactive Senior Analyst for Production Engineering to join our team in Chennai, India. This role demands a keen ability to quickly grasp and support Core Banking features, leveraging the latest technologies to ensure seamless application performance and system reliability. The chosen candidate will be instrumental in maintaining the robustness and efficiency of our banking systems in a 24/7 environment, working collaboratively across business and technology units to deliver exceptional service and innovation.
This position offers an exciting prospect to engage in complex problem-solving scenarios, developing technical expertise and participating in continuous process improvements. Flexibility, a commitment to excellence, and a passion for learning are essential attributes for success in this dynamic role.
Key Responsibilities
Strategy
Application Support
Application support and Infrastructure management.
Identify system Gaps. Prepare & execute the service Improvement plans.
To resolve complex (L2 / L3)
incidents & manage security incidents.
Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
Regularly review the nature of incident tickets with a view to fix it permanently.
Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature.
Effective engagement with business & technology stakeholders for any critical issues.
Ensure RCAs are performed for high severity issues.
Flexible to work in shifts inclusive of night shifts being 24*7 application
Provide timely workaround solutions for failing issue pattern which requires source code fix
Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations.
Business
Awareness and understanding the core business functionality of application quickly and adaptable to newer technologies
📌 Sr. Analyst, Production Eng (Chennai)
🏢 Standard Chartered India
📍 Chennai
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