POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit
card). Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as room charges,
cash, checks, debit, or credit. Set up accurate accounts for each guest upon
check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate
sold-out situations and obtain satisfactory alternative accommodations when the
property cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Coordinate with Housekeeping to track
readiness of rooms for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and end of shift.




Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, motivating and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications. Follow all company policies and procedures;
ensure uniform and personal appearance are clean and qualified; maintain
confidentiality of proprietary information. Anticipate and address guests’
service needs. Speak with others using clear and professional language; prepare
and review written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards. Stand, sit, or
walk for an extended period of time. M

📌 Supervisor-Front Desk (Viman Nagar)
🏢 Marriott
📍 Viman Nagar