As an Associate Vice President within Production Engineering at Standard Chartered, you will spearhead the evolution of our support operations by transitioning traditional methods into a highly efficient Site Reliability Engineering (SRE) framework. This role demands adept management of multiple stakeholder expectations while upholding superior quality and timely delivery of operational support across a dynamic digital landscape.
You will lead a team of experienced SRE engineers, championing automation initiatives and driving the implementation of self-healing mechanisms for critical applications. The role requires a sharp focus on client-centric monitoring and observability solutions finely tuned to end-user needs, ensuring service excellence aligned with stringent Service Level Objectives (SLOs) and Operational Level Agreements (OLAs).
Maintaining an optimal balance between rapid change velocity and system stability by effectively managing an error budget will form a core part of your responsibilities.
You will play a pivotal role in embedding disciplined incident management practices, which include conducting blameless post-mortems and systematically addressing root causes to reduce recurring incidents and their impact on business operations.
Your engagement will extend into coordinating with cross-functional Scrum teams to communicate and prioritize remediation actions identified from postmortems and problem tickets. Additionally, you will oversee cyber risk, resilience risk, and system stability, ensuring the deployment of timely security patches across production and non-production environments.
Collaborating closely with Development Leads, Test Leads, and Architects, you will influence strategic directions concerning application supportability while independently researching and deploying recent technologies that align with the bank’s evolving strategy. Documentation and dissemination of standards and procedures to uphold consistent operational
📌 AVP, Production Eng (Chennai)
🏢 Standard Chartered India
📍 Chennai
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