Assistant Manager - Operations -International Voice Process (Chennai)

Assistant Manager - Operations -International Voice Process (Chennai)

10 Aug
|
Recognized
|
Chennai

10 Aug

Recognized

Chennai

Roles & Responsibilities:




Operational Governance & Reporting




• Support end -to -end operations for the assigned line of business, acting as a


liaison between internal teams and external stakeholders.


• Monitor operational performance through dashboards and reports, ensuring


adherence to client SLAs and business objectives.


• Analyze performance trends and identify improvement opportunities to enhance


productivity, quality, and customer experience.


• Prepare and present periodic operational reports to management, highlighting


key metrics and action plans.


• Identify operational risks and collaborate with support functions to implement


corrective and preventive actions.


• Support workforce planning, resource allocation, and onboarding activities to


ensure optimal team performance.




Problem Analysis & Process Improvement




• Assist in identifying operational challenges and implementing effective


solutions.


• Drive continuous improvement initiatives to enhance efficiency, quality, and


customer satisfaction.


• Participate in process transformation projects and support the implementation


of best practices.




Stakeholder & Client Management




• Build and maintain robust working relationships with internal and external


stakeholders.


• Ensure timely communication and resolution of client requirements and


escalations.


• Support governance meetings and provide operational updates, insights, and


recommendations.




SLA Management & Compliance




• Monitor key performance indicators (KPIs) and SLAs to ensure contractual


commitments are met.






• Identify risks impacting service delivery and implement action plans to mitigate


them.


• Ensure compliance with organizational policies, client requirements, and audit


standards, including ISO/PCI guidelines.




Team Management & Employee Engagement




• Lead, mentor, and motivate team leaders and operations staff to achieve


performance goals.


• Conduct regular performance reviews, coaching sessions, and development


discussions.


• Promote a culture of continuous learning, collaboration, and employee


engagement.


• Support rewards and recognition initiatives to drive team motivation and


retention.




Business & Financial Management


​


• Support revenue, productivity, and cost -management initiatives within the


business unit.


• Assist in resource utilization planning and operational budgeting.


• Contribute to achieving business objectives through effective operational


management


Requirements

Desired Candidate Profile





• 6–8 years of relevant experience in BPO/ITES operations.


• Minimum 2–3 years of experience managing teams and driving operational


performance.


• Strong analytical skills with the ability to interpret data and generate actionable


insights.


• Experience in SLA management, stakeholder management, and client


communication.


• Good understanding of operational metrics, workforce planning, and quality


management.


• Excellent communication, presentation, and people -management skills.


• Knowledge of Lean, Six Sigma, or process improvement methodologies will be an


added advantage.


• Flexible to work in a 24x7 operational environment


📌 Assistant Manager - Operations -International Voice Process (Chennai)
🏢 Recognized
📍 Chennai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Lead - Impact Evaluation, Mumbai (Maharashtra)

Lead - Impact Evaluation, Mumbai (Maharashtra)

10 Aug
|
Ground Zero
|
Maharashtra
  • 10 Aug
  • Ground Zero
  • Maharashtra

Role: Lead - Impact Evaluation, Mumbai Experience: 12+ years Salary band: 30 to 33 LPA _____________________________________________________________ About the Role The Monitoring and Evaluation (M&E;) [...]

Project Engineer Siemens Systems (Maharashtra)

Project Engineer Siemens Systems (Maharashtra)

10 Aug
|
Sperton Global AS
|
Maharashtra
  • 10 Aug
  • Sperton Global AS
  • Maharashtra

Job Type: Full-time Job Title: Project Engineer – Siemens Systems Department: Industrial Automation Location: Mumbai (Site travel across India & occasionally abroad) Experience Required: 1–5 Year [...]

Subscribe to this job alert:

Get the latest job offers by email for: assistant manager - operations -international voice process (chennai) / chennai

Myp Dp Computer Science Facilitator (India)

Myp Dp Computer Science Facilitator (India)

10 Aug
|
Bloomingdale International School
|
India
  • 10 Aug
  • Bloomingdale International School
  • India

Job Type: Full-time Job Card: MYP DP Computer Science TeacherInstitution: Bloomingdale International SchoolLocation: Vijayawada, Andhra Pradesh, IndiaJob Type: Full-TimeCurriculum: IB – Middle Year [...]

Creative Copywriter Associate | A Design-First FurnitureHome Lifestyle Brand (Karnataka)

Creative Copywriter Associate | A Design-First FurnitureHome Lifestyle Brand (Karnataka)

10 Aug
|
WinnerBrands
|
Karnataka
  • 10 Aug
  • WinnerBrands
  • Karnataka

Job Type: Full-time, Part-time Remote: Hybrid Role: Creative Copywriter Associate Location: Domlur, Bengaluru (Onsite / Hybrid as per business requirement) Reporting to: Creative Lead / Content Lead [...]

Subscribe to this job alert:

Get the latest job offers by email for: assistant manager - operations -international voice process (chennai) / chennai