Sr. Customer Service Executive - Key Accounts (Delhi)

Objective: To provide high-touch, proactive relationship management for global customers, ensuring "Zero-Inertia" operations and executive-level communication.

Core Responsibilities

Strategic Account Ownership: Serve as the in office "Face of the Company" in Delhi, managing daily client expectations and high-level escalations.

Proactive Communication: Ensure 100% transparency by delivering status updates and milestone alerts before the client asks for them.

Operational Oversight: Monitor end-to-end movements of goods, identifying and resolving bottlenecks with a sense of urgency.

Documentation & Permit Tracking: Take full ownership of all client-specific paperwork, permits,



and regulatory requirements to ensure a smooth flow of goods without delays.

Performance Analytics: Turn operational data into professional "Service Health" reports for regional and global leadership.

Candidate Profile

Experience: 5–8 years in Secure Logistics, Freight Forwarding, or Luxury Supply Chain.

Skills: Excellent verbal and written English; high-energy problem solver.

Technical Skills: Strong proficiency in MS Office (Excel, Word, PowerPoint) and quick adaptation to internal ERP/tracking systems.

- Mindset: Deep understanding of the precision and requirements of the luxury sector.

📌 Sr. Customer Service Executive - Key Accounts (Delhi)
🏢 Ferrari Group
📍 Delhi