Department F&B; Service

Supervised By/Employee Reports To Manager F&B;

General Instructions Permanent Employee.

Terms And Conditions . Guidelines And Duties HR Manual.

Language

- Bengali (speak, read & write)
- English (speak, read & write)
- Hindi (speak, read & write) (optional)

Personal Profile/Character Attributes

- Craft Course In F&B; Service from a recognised Institute Honest, versatile, enthusiastic, reliable, dedicated and learning attitude.
- Ability to communicate effectively through verbal & written communication.
- Age : 24- 32 yrs

Work Experience Min : 6 to 8 yrs of experience out of which at least 3 yrs of experience as Sr. Steward or Captain in a 4 star hotel / 3 star hotel / 5 star standard restaurant.

Duties/Responsibilities Attributes

- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.




- Welcome the guests by greeting them as per the standards.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments productivity, morale and guest service.
- Learning the facilities of the hotel and the daily events and functions in order to satisfy guest enquiries.
- Should Have knowledge of food and beverage menu items.
- Should have knowledge of wines and spirits.
- Familiar with computer. Excellent communication skills.
- Well Groomed. Menu Knowledge. Good Communication Skill.
- Familiar with computer. Menu Knowledge. Suggestive selling ability.

📌 SR CAPTAIN / CAPTAIN (Kolkata Metropolitan Area)
🏢 The GRID Kolkata
📍 Kolkata Metropolitan Area