MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES


Development Governance & Standards


- Ensure staff engineers adhere to HCA Healthcare development standards, policies, and procedures, including secure coding practices and mandated application development tools.

- Enforce best practices for code management, version control, and documentation across all development efforts.


Project & Delivery Management

- Lead and manage software development projects from initiation through production deployment, overseeing the full lifecycle including planning, elaboration, development, testing, and release.

- Ensure project milestones, timelines, and quality expectations are consistently met.


Code Quality & Testing

- Ensure all developers perform unit testing and actively participate in peer and code reviews to maintain high -quality, maintainable, and secure codebases.

- Promote accountability for code quality and continuous improvement across teams.


User Support & Troubleshooting

- Provide advanced technical support and troubleshooting, working directly with end users at all organizational levels.

- Proactively identify and resolve application issues to enhance overall user experience and system reliability.


Performance Measurement & Process Improvement

- Establish baseline Key Performance Indicators (KPIs) and operating metrics to assess the effectiveness of technology adoption before and after implementation.

- Identify and implement process improvements to enhance adoption, efficiency, and scalability, including adding, modifying, or eliminating processes as needed.


Training & Enablement

- Conduct training sessions and ensure appropriate technical and process training is delivered to support successful adoption of new tools and technologies.

- Foster a culture of continuous learning and skills development.






Software Development Lifecycle (SDLC) Leadership

- Lead the Software Development Lifecycle (SDLC) for initiatives aimed at stabilizing, enhancing, and expanding the capabilities of the CARD team.

- Ensure consistent execution of development methodologies and delivery standards.


Product Ownership & Requirements Management

- Partner with product owners and business stakeholders to gather and refine requirements.

- Author and manage user stories with clear acceptance criteria, prioritize backlogs, accept or reject completed work, and remove delivery roadblocks.

- Coordinate closely with other technical teams to ensure seamless integration and delivery.


Team & Staff Management

- Manage all personnel involved in the software development lifecycle, including developers, business analysts, quality assurance professionals, and support staff.

- Provide ongoing coaching, performance feedback, and professional development guidance.


Application Support & Service Delivery

- Oversee ongoing application support operations, ensuring support tickets are assigned appropriately and resolved in alignment with defined SLAs.

- Monitor support performance and drive continuous service improvement.


Agile Transformation & Advocacy

- Champion and implement Agile development principles across the CARD department and with broader HCA Healthcare stakeholders.

- Continuously improve development processes, collaboration, and delivery outcomes through Agile best practices.


Technology Evaluation & Collaboration

- Collaborate with HCA Healthcare architects to evaluate proposed creative technologies for technical fit, scalability, and organizational alignment.

- Partner with corporate leadership, divisional leaders, clients, and project managers to plan, staff, and deliver application enhancements successfully.