Job Title: Customer Service Executive (English, Hindi & Malayalam)
Company: WatchYourHealth.com Pvt. Ltd.
Location: Thane – Wagle Estate
Salary:₹18,000 – ₹22,000 (Based on Interview Performance)
Shift Timing:9:30 AM – 6:30 PM
Working Days: 6 Days a Week
Weekly Off:Sundays & 1st and 3rd Saturdays
Overtime: Paid as per company policy
About the Role
WatchYourHealth.com Pvt. Ltd. is looking for enthusiastic and customer-focused Customer Service Executives to join our Diabetes Helpline Team. The role involves providing post-sales support to patients using Continuous Glucose Monitoring Systems (CGMS) and ensuring a seamless customer experience through calls, emails, and chat support.
Key Responsibilities
* Handle inbound customer calls, emails, and chat queries professionally.
* Assist customers with document verification and related queries.
* Resolve product-related questions and provide accurate information.
* Guide patients on post-sales support for CGMS devices.
* Maintain complete and accurate records of customer interactions.
* Coordinate with internal teams to ensure timely resolution of customer concerns.
* Deliver exceptional customer service while maintaining quality standards and customer satisfaction.
Process Details
* Process Type: Blended (Voice, Email & Chat)
* Industry: Healthcare / Medical Devices
* Work with a leading pharmaceutical company that manufactures advanced medical devices, including Continuous Glucose Monitoring Systems (CGMS), pacemakers, and brain therapy devices.
* Be part of the dedicated after-sales customer care team supporting patients across India.
Eligibility Criteria
* Bachelor's degree in Science (B.Sc.) or Nutrition is mandatory.
* Prior experience in customer service is preferred.
* Excellent verbal and written communication skills in English, Hindi, and Malayalam.
* Basic knowledge of healthcare or medical devices will be an added advantage.
Benefits
* Paid Overtime
* Prospect to work in a fast-growing health-tech organ