Job Summary
We are looking for a proactive and detail-oriented E-commerce Operations Specialist to manage our end-to-end online order fulfillment process. The ideal candidate will oversee Amazon FBA and FBM operations, process orders received through our website, coordinate with logistics partners, monitor inventory, and ensure timely deliveries while maintaining a superior customer experience.
Key Responsibilities
Amazon Marketplace Operations
· Manage daily Amazon FBA and FBM operations.
· Create and process FBA shipment plans.
· Coordinate inventory replenishment to Amazon fulfillment centers.
· Monitor FBA inventory health and recommend replenishment schedules.
· Process and manage FBM orders from receipt to dispatch.
· Handle Amazon order exceptions, returns, reimbursements, and claims.
· Monitor account health metrics and ensure compliance with Amazon policies.
· Coordinate with internal teams to maintain product listings and inventory availability.
Website Order Management
· Process and manage all orders received through the company's website.




· Verify orders and coordinate timely dispatch.
· Monitor order status until successful delivery.
· Handle customer order queries related to shipping, cancellations, and returns.
· Ensure accurate inventory synchronization between the website and warehouse.
Logistics Coordination
· Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.
· Schedule daily pickups and monitor shipment movement.
· Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes.
· Track courier performance and escalate operational issues when required.
· Maintain courier documentation and shipping records.
Inventory & Warehouse Management
· Monitor stock levels across Amazon FBA, FBM, and website inventory.
· Coordinate with warehouse teams for timely order fulfillment.
· Maintain inventory accuracy and conduct periodic stock reconciliation.
· Prevent stock-outs and overstock

📌 Ecommerce Specialist (New Delhi)
🏢 Atlanta Systems
📍 New Delhi