Customer Complaints Team Lead

Location: Bangalore, India Business Group: Phillips-Medisize, a Molex Company Job Category: Quality & Regulatory Affairs

Our Team

You will be part of the Global Quality & Regulatory organization, in Customer Complaints team and working closely with quality, regulatory, manufacturing, and product teams across India, Europe, and China. This team is responsible for establishing and driving a robust customer complaint handling capability that supports product quality, regulatory compliance, and continuous improvement for global medical device customers.

What You Will Do In Your Role

Lead and coordinate customer complaint handling and vigilance activities for recent products.
Manage complaint intake, triage, investigations, follow-ups, closure tracking, report preparation and KPI monitoring.
Ensure complaints are processed and closed in compliance with contractual, regulatory, QMS, and internal quality requirements.
Drive CAPA and correction investigations and identify opportunities for product and process improvements.




Maintain complaint documentation that is complete, traceable, auditable, and compliant.
Develop, maintain, and improve complaint handling procedures, work instructions, and training materials.
Support customer communications, escalations, and returned device handling processes.
Collaborate with cross-functional stakeholders including Manufacturing, Regulatory Affairs, Product Sustenance, PMS, and Quality teams.
Provide coaching, training, and day-to-day guidance to Complaint Handlers.
Monitor regulatory requirements and support audits, continuous improvement initiatives, and market safety screening activities.

Required Qualifications

The Experience You Will Bring

Bachelor's degree in Life Sciences, Pharmacy, Engineering, or a related discipline.
Experience working in a regulated environment such as medical devices, pharmaceuticals, drug delivery devices, or life sciences.
6-10 years experience in complaint handling, qual

📌 Customer Complaints Lead (Bengaluru)
🏢 Phillips-Medisize
📍 Bengaluru