Job Summary

The Field Service Engineer serves as the primary technical support contact for customers, providing on-site diagnostics, troubleshooting, repair, and maintenance of Cummins engines, aftertreatment systems, and related products. This role is responsible for delivering timely and effective technical solutions, supporting warranty and aftermarket activities, conducting technical training, and collaborating with internal teams to improve product performance and customer satisfaction. The position requires robust technical expertise, customer focus, and adherence to Cummins safety, quality, and compliance standards.

Key Responsibilities

Diagnose, troubleshoot, repair, and maintain Cummins engines, aftertreatment systems, power generation equipment, and related products at customer sites.
Perform vehicle-level analysis and troubleshoot engine, aftertreatment, fuel, electrical, cooling, exhaust, driveline, and control systems using approved service procedures and diagnostic tools.
Utilize electronic diagnostic tools, including Cummins INSITE, to identify faults,



validate repairs, and support effective service resolution.
Perform component disassembly, inspection, rebuilding, and failure analysis of turbochargers, dosing systems, fuel systems, and other engine-related components.
Respond to customer service requests, field failures, and technical issues, ensuring timely resolution while minimizing equipment downtime.
Support Infant Care activities and address emerging field issues for Cummins and non-Cummins customers.
Investigate field failures, document root causes, and coordinate the dispatch of failed components to manufacturing for technical analysis.
Manage warranty cases, prepare warranty documentation, and determine warranty disposition in accordance with company procedures.
Maintain accurate service documentation including service reports, warranty claims, troubleshooting records, timesheets, quality documents, and technical databases such as ePIR.
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📌 On Site Service Technician (Pune)
🏢 Cummins India
📍 Pune