We are looking for a proactive, detail-oriented, and customer-focused English-speaking Customer Service Representative to assist in handling resident inquiries, lease-related documentation, and maintenance requests for our residential properties. This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams.
Roles And Responsibilities
Respond to general property inquiries and provide accurate, policy-aligned information of Leasing to applicants, take applicant details
Handle maintenance requests and ensure timely follow-up and resident satisfaction.
Communicate clearly and consistently about rent payments, Rent due dates and payment portals
Maintain accurate and up-to-date records of resident interactions, issues, and requests.
Collaborate closely with property managers, leasing teams, Maintenance / Workorder Team
Support marketing, communication, and resident engagement activities.
Participate in special tasks or projects requiring English language support.
Requirements And Skills
Bachelors.
Excellent verbal and written communication skills in English
Previous experience in customer service, preferably in property management or a similar field.
Strong communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
Exceptional problem-solving abilities with a customer-focused mindset.
Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
Ability to multitask and manage time efficiently in a fast-paced setting.
High school diploma or equivalent; Associates degree or higher is a plus.
Ability to work independently and as part of a team.
Benefits And Perks
5 working days only
Provident Fund
Medical Insurance
Yearly Bonus based on Performance
Yearly Appraisal
Paid Vacation and Sick leaves
Paid Holiday
Gratuity
This job is provided by Shine.c
📌 Customer Service Executive (Mumbai)
🏢 Navkar Business Services
📍 Mumbai
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