Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced qualified to join our team in the role of Subject Matter Expert - Global Private Banking
In this role, you will:
Complete all processing activities assigned as per the SLAs agreed for the Business. Acquire and update knowledge on procedures related to relevant process.
Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. Work independently,
complete assigned tasks accurately within the established timeframe as per the process benchmarks.
Ensure that the process related procedures are implemented while ensuring adherence to the process manuals.
Provide excellent service to customers by focusing on resolving requests efficiently, accurately, and professionally.
Instructions/requests to be correctly interpreted understood and implemented.
Conduct research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines.
Comply with Policies and Procedures and established guidelines of the FIM and procedures.
Represent the bank in a professional manner whilst following up with various stakeholders.
Ensure all enquiries are handled appropriately within assigned authority levels and escalate other enquiries to appropriate parties..
To be successful you will:
Communication – the ability to