About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as rapid and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Purpose Of The Job

To provide high-quality professional counselling, "in-the-moment" support, and intake services.

Serves as the central point for clinical triage and scheduling for Lyra service users.

Core Responsibilities

Helpline & Crisis Management





Serve as the primary first point of contact for employees and their dependents accessing the Lyra helpline via telephone, live chat, or email.

Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques.

Conduct comprehensive clinical risk assessments for every contact to identify potential self-harm, ideation, or risk to others, adhering strictly to Lyra’s risk protocols.

Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified.

Clinical Intake & Triage

Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress.

Evaluate the appropriateness of short-term counseling versus higher-acuity care pathways based on the clinical assessment.

Utilize internal decision-making frameworks to assign clients to the most suitable professional within the in-house team

📌 Intake Clinical Counsellor (Mumbai)
🏢 Lyra Health
📍 Mumbai