Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.
Designation: Deputy Manager / Manager – Filed Services - Madurai
Experience Range: 3-7 Years
Key Responsibilities/Deliverables:
Handling of branch warranty/post warranty complaints of all the LK Products
Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
Improving customer touch points by means of conducting Unsolicited Service Campaigns/Firstserve/In Plant Training Programs
Improving the Effectiveness & Efficiency of Customer Experience of Madurai Branch (Call Closure Time, Net Satisfaction Score etc)
inculcating safety culture within Team & partners to ensure zero accidents
Co-ordinating with cross functions on improving product quality (Design/Quality/Sales/BD) based on field Input




Functional Competencies:
Knowledge on LV/MV Switchgear & IA products
Vendor Management/ Experience in service sales(Spares/AMC/OMC etc..)
Working knowledge of MS office
Working knowledge of CRM platforms like SAP, SFDC preferred
Behavioural Competencies:
Inter personnel Skill
Presentation skill
Communication skill
Critical Skills Required:
Knowledge on LV/MV Switchgears along with IA products, good communication skills to handle customers (Internal & External), Electrical Safety
Educational Qualification:
Diploma/ B.E/ B.Tech – Electrical
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📌 Manager - Field Services - Madurai
🏢 Schneider Electric
📍 Madurai