Monitor & Evaluate SLAs, review processes and procedures, identify areas for improvement, establish and execute action plans
Supervises and monitors the performance & discipline of employees to ensure standard practices should get followed.
To ensure work processes are in compliance with documented procedures and ensure proper 5's to be maintained in operational area.
Manage and lead the team with respect to specific customer requirements.
Ensure adherence to SOP's.
Ensure safety practices & discipline to be followed in operational area.
Supervise, monitor & review.
Encourage the team to build up cutting-edge ideas and imbibe the culture in every team member
Managing operational resources required for operational activities as per contract in order to avoid operational concerns.
Ensure proper utilization of resources & proper material handling in operations.
Implementation and monitoring of KPI's as per contract. Lead the team to deliver and achieve all KPI's as per target.
Co-ordinating with customer for both operational & improvement requirements
Mentor and give required training to the team.
Co-ordinating to ensure critical Tact Defects and Penformances of the team
Ensure smooth running of operation and avoid debit and penalties due to any operational failure/violation/deviation.
Knowledge & adherence of QMS practices.
Coordinate for the Skill matrix from the team
Monitor the CAPA and take the actions on time.
Ensure that rejection are cleared on daily basis.
Ensure required PPE's & Visulization on ESD Tacts. Ensure personal handling ESD part should have ESD relevent training and adhere to the require PPE's and abide the guidelines of ESD parts handling
Authority:
Propose any process change in order to resolve any operational issue
Sign and approve leave of subordinates below 7 days at a stretch.
Deputy of location Head- MLL - Warehouse
Define daily activity targets to the team
Take disciplinary action
Decision to use the by-pass process in case of urgency
Accountability:
Monitor & Control excess JIT calls.
To achieve 0 down Time/line loss/ defects To maintain departmental absenteeism KPI.
To achieve the production target as defined by the customer.
To achieve downtime KPI as agreed with customer.
To achieve 5's KPI as agreed with customer.
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