The Spa Executive is responsible for directing all aspects of spa operations, ensuring the highest standards of service delivery, and maintaining financial viability. This role demands strategic leadership, operational excellence, and accountability across all spa departments.

Financial Management

Maintain the facility in optimal condition whilst adhering strictly to the operations budget

Implement rigorous controls over payroll and departmental expenses

Operational Leadership

Ensure consistent client comfort and satisfaction through direct oversight and quality assurance

Maintain appointment punctuality and conduct post-appointment reviews

Uphold rigorous cleanliness and organisational standards across all work areas

Manage inventory of massage oils, towels, sheets, and essential supplies with precision

Demonstrate professional excellence in all interactions with members and guests, addressing facility inquiries with competence

Execute all Body Treatments to the highest standard

Monitor and implement current industry trends in body treatments

Maintain all required professional licences and certifications

Report equipment malfunctions to the Operations Manager promptly

Provide support across all spa departments including Fitness, Facility Operations, Front Desk/Reception, and Retail as required

Strategic Development





Develop and promote bespoke spa programmes for conference groups

Conduct competitive analysis of location, services, pricing, and promotional strategies

Prepare and maintain service operations manuals

Facilitate the development and implementation of staff training programmes

Conduct regular in-services on accepted techniques, programmes, and proper equipment and product usage

Provide comprehensive facility tours for prospective clients and members

Engage in strategic meetings with product vendors

Guest Service Standards

Maintain peak operational and cleanliness standards throughout the facility

Prioritise guest and member satisfaction through adherence to safety and service standards

Administrative Oversight

Implement efficient scheduling systems for all Massage Therapists

Monitor and control departmental payroll

Develop and enforce comprehensive Standard Operating Procedures

Ensure compliance with hotel and provincial regulations through accurate record-keeping

Conduct selection interviews for new hires

Lead weekly and monthly Massage departmental communication meetings and represent the Massage Therapy team in weekly Spa departmental meetings Job-Category: Wellness & Recreation

Job Type: Permanent

Job Schedule: Full time

📌 Spa Executive (New Delhi)
🏢 AccorHotel
📍 New Delhi