Key Accountabilities
- Design scalable and cloud-native Customer Value Management (CVM) and Loyalty platforms aligned with retail business requirements and omnichannel engagement strategies.
- Lead end-to-end RFP/RFI/RFQ analysis, solution strategy definition, and technical proposal submission for enterprise retail clients.
- Develop High-Level Design (HLD) and Low-Level Design (LLD) documents covering backend services, frontend architecture, database models, API interactions, and cloud infrastructure.
- Architect backend microservices using Node.js and event-driven architecture leveraging Kafka clusters.
- Design frontend systems using React.js and React Native for web and mobile platforms.
- Define relational data models using PostgreSQL and implement in-memory caching strategies using Redis or SingleStore.
- Design centralized logging and observability frameworks using EFK stack and cloud monitoring tools.
- Define cloud infrastructure across AWS, Azure, or GCP including Kubernetes orchestration, containerization, auto-scaling, and disaster recovery (RTO/RPO).
- Establish cloud security architecture including IAM, encryption, OAuth2/JWT, network security, and secrets management.
- Lead technical defense sessions with CIO/CTO-level stakeholders during RFP evaluations.
- Present scalability models, performance benchmarks, and cost optimization strategies during customer proposal defenses.
- Collaborate with sales and commercial teams for effort estimation, infrastructure sizing, and Bill of Materials (BoM) preparation.
- Design loyalty engines including points accrual, redemption logic, tier lifecycle management, promotions, and real-time personalization.
- Architect integrations with POS systems, CRM platforms, eCommerce platforms, payment gateways, and marketing tools.
- Ensure high availability, fault tolerance, performance optimization, and SLA adherence (99.9%+).
- Identify technical risks, assumptions,
and mitigation strategies during presales and implementation phases.
Mandatory Skills
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.
- 12+ years of IT experience with minimum 5+ years in Solution Architecture and Cloud Architecture roles.
- Strong hands-on expertise in Node.js microservices architecture (Express/NestJS preferred).
- Experience in React.js and React Native application architecture.
- Proven expertise in PostgreSQL database design and performance optimization.
- Strong knowledge of Apache Kafka and event-driven architecture patterns.
- Experience with Redis or SingleStore for high-performance in-memory processing.
- Hands-on experience with Docker and Kubernetes (EKS/AKS/GKE).
- Architecture experience in AWS, Azure, or Google Cloud Platform.
- Experience implementing Infrastructure as Code using Terraform, CloudFormation, or ARM templates.
- Strong understanding of cloud security, IAM, network design, and compliance standards.
- Demonstrated experience in RFP submission, compliance documentation, and technical proposal writing.
- Experience leading customer RFP defense presentations and handling technical objections.
- Robust understanding of retail domain including loyalty platforms, promotions engines, and omnichannel engagement.
- Excellent communication and stakeholder management skills.
- Experience working in Agile and DevOps environments.
Desirable Skills
- AWS Solutions Architect, Azure Solutions Architect Expert, GCP Professional Architect, or Kubernetes certifications (CKA/CKAD).
- Experience with Martech platforms, CDPs, or real-time campaign orchestration engines.
- Exposure to large-scale retail systems handling high transaction volumes.
- Experience in cloud cost optimization and FinOps practices.
- Knowledge of AI/ML-driven personalization and segmentation use cases.
- Experience leading enterprise architecture governance initiatives.
📌 Solution Architect – CVM, Loyalty & Cloud Platforms (Pune)
🏢 Comviva
📍 Pune