Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven setting, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.





We are inviting applications for the role of Senior Associate - Customer Service Voice||
Work location: Hyderabad (Only work from office)

Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Time: 11 AM – 2 PM
Date: 8-August-2026 (Saturday)
Experience: 2-5 years
Shift: US
Qualifications
Any graduate is eligible
Min. 2 years of experience in customer service voice role is required

Mandatory documents to carry: 2 passport size photographs (One photo to be pasted on resume), 2 copies of resumes, Original Aadhar card

Responsibilities:
Monitor and support activities to ensure adherence to service level agreements (SLAs).
Track real-time agent schedule alignment and optimize breaks proactively.
Conduct root cause analysis for SLA deviations and support development of corrective action plans.
Manage daily exception requests and update agent schedules accordingly.
Coordinate entitlemen

📌 Walk-in || Hyderabad Walkin Drive For Customer Service on 8th August
🏢 Genpact
📍 Hyderabad