Technical Account Manager
Location: Chennai (Work from Office – Mandatory)
Experience: 10–15 Years
Employment Type: Full time
About the Role
Anoud Technologies is seeking an experienced Technical Account Manager to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine strong technical expertise with customer relationship management skills to ensure successful delivery, support, and adoption of insurance technology solutions.
This role requires deep expertise in the Insurance domain, strong SQL capabilities, and the ability to manage customer expectations while driving technical issue resolution and service excellence. Knowledge of Java is a strong advantage.
Key Responsibilities
Serve as the primary technical point of contact for assigned customer accounts
Build and maintain strong relationships with customer business and technical stakeholders
Understand customer business requirements and translate them into technical solutions and recommendations
Drive incident resolution, root cause analysis,
and problem management activities
Analyze application and database-related issues using advanced SQL skills
Coordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolution
Lead customer review meetings, service governance discussions, and technical workshops
Monitor application performance and identify opportunities for optimization and enhancement
Manage customer escalations and ensure adherence to agreed service levels
Support product implementations, upgrades, integrations, and production releases
Provide technical guidance and best practices to customers for effective utilization of Anoud solutions
Required Skills & Experience
Mandatory:
10–15 years of overall IT experience
Strong hands-on expertise in SQL, including complex query writing, data analysis and troubleshooting, performance tuning, and database investigation/reporting
Strong experience
📌 Technical Account Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai
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