We are looking for a Product Support Specialist to handle the technical integration, email security configuration, and infrastructure alignment for our security awareness platform. This role focuses on email authentication, environment whitelisting, and basic technical troubleshooting.

Roles and Responsibilities:
Email Security & Authentication: Configure and evaluate SPF, DKIM, and DMARC reports; manage SMTP, DNS, and domain settings.
Whitelisting: Guide clients through whitelisting platform simulators across diverse environments (M365, Google Workspace, On-Prem).
On-Prem Troubleshooting: Perform basic on-premises checks, including running simple SQL queries to inspect database logs.
Template Customization: Use HTML/CSS to code, modify, and troubleshoot phishing simulation templates and landing pages.
Technical Onboarding: Act as the technical expert helping client IT administrators set up mail routing, firewalls, and DNS records.

Key Skills and Qualifications:
Core Technical Skills: Strong knowledge of SMTP, DNS, Domains, and Email Security.
Protocols:



Hands-on experience with SPF, DKIM, DMARC, and evaluating DMARC reports.
Basic Coding/Data: Proficiency in HTML (for templates) and basic SQL (for log queries).
Experience: 2+ years in Cybersecurity, Email Security, or a highly technical implementation role.
Key Traits: Strong troubleshooting skills, attention to detail, and the ability to guide client IT teams.

Why You'll Enjoy Working at Threatcop:
Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.
We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future).
We are an equal chance employer, where everyone has a fair chance.

About Us:
Threatcop Inc. is a leading People Security Management(PSM) company and a sister concern of Kratikal.

Threa

📌 Product Support Specialist (Noida)
🏢 threatcop
📍 Noida