Overall Purpose of the Job

The Head of HR, Delhi Site, is a strategic partner to the Site leadership team,
driving people strategies that align with business goals. This role oversees all
aspects of HR operations including talent acquisition, employee engagement,
performance management, compensation & benefits, compliance, and organizational
development. This role will ensure HR practices are aligned with labor laws and
market expectations, while fostering a high-performance and inclusive culture.

Key Responsibilities:

Partner with leadership to shape and implement HR strategies that drive business
growth for Delhi Site. Lead workforce planning and organizational design
initiatives. Champion change management and fosters a robust organizational
culture through targeted programs that align with strategic goals and support
employee engagement, adaptability, and long-term success.

Talent Acquisition & Employer Branding

* Establish and continuously refine recruitment, hiring, and onboarding
frameworks, integrating industry best practices to drive scalability,
consistency,



and long-term effectiveness. Develop metrics that enable
data-driven decision-making and continuous improvement.
* Lead end-to-end recruitment for all site roles (frontline, operations, and
support functions) ensuring high-quality hires aligned with service culture.
* Collaborate with Operations and Workforce Management to ensure right staffing
levels and skills mix based on client and seasonal demand.
* Build strong partnerships with educational institutions, and referral
programs to maintain a steady talent pipeline.
* Strengthen strategic sourcing capabilities by aligning recruitment efforts
with workforce planning and business priorities. Ensure timely and targeted
support for critical roles, including running assessments and evaluating
talent pipelines.
* Partner with hiring managers to design future-ready job descriptions, mapping
competencies that align with evolving business needs and orga

📌 Head of HR (Mumbai)
🏢 International Sos
📍 Mumbai