Do you want to help solve the world's most pressing challenges? Feeding the
world's growing population and slowing climate change are two of the world's
greatest challenges. AGCO is a part of the solution Join us to make your
contribution.
The Aftersales Parts will collaborate with our multi-brand distribution
partners, dealer network, export distributors, and internal teams to deliver
high-quality and responsive aftersales customer service support. This role
emphasizes the Farmer First mindset while driving. sustainable results
Your Impact
* Dealer & Customer Inquiry Management Respond to dealer inquiries via phone
and email within defined SLAs using Salesforce, providing clear updates on
actions taken, resolutions, pricing, and order status to maintain robust
customer satisfaction.
* Order, Backorder & Breakdown Management Oversee customer backorders and
machine breakdown escalations, maintain breakdown delivery records, resolve
OASIS order exceptions, and follow up to ensure timely case resolution.
* Cross‑Functional Coordination & Aftersales Support Work closely with
Logistics, Shipping, Procurement, Warehousing, Factories, and Customer
Service to resolve freight issues, improve delivery performance, support
dealer aftersales needs, and arrange out‑of‑hours parts support
when required.
* Operational Reporting & Performance Monitoring Produce and review daily
open‑order reports, validate purchase order details, monitor customer support
KPIs and Salesforce dashboards, and track immobilized machine cases
with timely escalation and dealer communication.
* System Administration & Business Support Manage dealer accounts and
Direct from Supplier orders in OASIS, create sundry invoices and
credits, participate in seminars and company events, and support extended
European shift operations during peak harvest periods.
Your Experience and Qualifications
* 6+ years in a Customer Care Coordinator role with hands-on experience in both
virtual and face-to-face custome
📌 Aftersales Parts Coordinator, CC (Pune)
🏢 Agco
📍 Pune