MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 5 years of experience identifying process issues or working with
cross-functional teams.
* 5 years of experience with contact center metrics and QA methodologies.

PREFERRED QUALIFICATIONS:

* Experience with LLM-based evaluation frameworks and prompt engineering.
* Experience in stratified sampling to identify specific interactions for human
validation, ensuring that human efforts are focused on high-signal or
ambiguous cases.
* Familiarity with QA automation and sampling tools.

ABOUT THE JOB:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Program Manager at Google, you’ll lead complex,
multi-disciplinary projects from start to finish — working with stakeholders to
plan requirements, manage project schedules, identify risks, and communicate
clearly with cross-functional partners across the company. Your projects will
often span offices, time zones,



and hemispheres. It's your job to coordinate the
players and keep them up to date on progress and deadlines.

The YouTube Global Vendor Operations team develops practical ways to address
some of the most complex business issues to keep YouTube growing. We anticipate
how decisions are made, persistently explore and uncover the business needs of
our key clients, and understand how our range of product and service offerings
can enable their business success.

We lead the global vendor quality program which enables our suppliers to deliver
amazing experiences for YouTube’s consumers, creators and partners.

RESPONSIBILITIES:

* Design Quality Lead (QA) Frameworks to ensure alignment with key business
outcomes. Monitor AI QA model performance and accuracy using metrics such as
Precision, Recall, and Human Inter-rater Agreement.

* Manage the ingestion of human-validated Golden Labeling from manual overrid

📌 Quality Lead, YouTube Global Vendor Operations (Gurugram)
🏢 Google
📍 Gurugram