APPLICATION SUPPORT ASSOCIATE- L1 L2
(POS Billing, E-Receipts, Raffle Draws & Surveys)
Location: Gurugram
Company: Karnival Internet Technologies
Experience: 2-3 years
About Karnival Internet Technologies:
At Karnival Internet Technologies, we are transforming retail and business operations with our innovative suite of POS Billing, E-Receipts, Raffle Draws, and Survey Solutions. Our mobile and desktop-based platform helps businesses streamline transactions, engage customers with digital rewards, and collect valuable insights through surveys.
Role Overview:
We are seeking a Customer Support individual with 2-3 years of experience in POS billing software or related fields to assist users with one or more of our products, whether it's billing software, digital receipts, raffle draws, or survey solutions. You will be responsible for resolving customer queries, troubleshooting software issues, and ensuring businesses get the best experience from our platform.
Key Responsibilities:
Provide customer support for one or more of Karnival’s products:
POS Billing Software – Assisting users with billing, invoicing, and transaction-related queries.
E-Receipts – Helping businesses implement and manage digital receipts for paperless transactions.
Raffle Draws – Supporting retailers in setting up and managing digital raffle campaigns for customer engagement.
Surveys – Guiding businesses in creating and analysing customer feedback surveys to drive better decision-making.
Troubleshoot and resolve technical/software-related issues efficiently.
Assist recent users with onboarding, product setup, and training sessions.
Collaborate with internal teams (Product, Engineering, and Sales) to escalate and resolve complex issues.
Maintain detailed logs of customer interactions, feedback, and issue resolutions in CRM tools.
Ensure a high level of customer satisfaction and quick response times.
Required Skills & Qualifications:
2-3 years of experience in customer support for POS billing softwar
📌 Application Support Specialist (Gurugram)
🏢 Karnival
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.