Job Summary

The Field Service Engineer serves as the primary technical support contact for
customers, providing in office diagnostics, troubleshooting, repair, and
maintenance of Cummins engines, aftertreatment systems, and related products.
This role is responsible for delivering timely and effective technical
solutions, supporting warranty and aftermarket activities, conducting technical
training, and collaborating with internal teams to improve product performance
and customer satisfaction. The position requires strong technical expertise,
customer focus, and adherence to Cummins safety, quality, and compliance
standards.

Key Responsibilities
* Diagnose, troubleshoot, repair, and maintain Cummins engines, aftertreatment
systems, power generation equipment, and related products at customer sites.
* Perform vehicle-level analysis and troubleshoot engine, aftertreatment, fuel,
electrical, cooling, exhaust, driveline, and control systems using approved
service procedures and diagnostic tools.
* Utilize electronic diagnostic tools, including Cummins INSITE, to identify
faults,



validate repairs, and support effective service resolution.
* Perform component disassembly, inspection, rebuilding, and failure analysis
of turbochargers, dosing systems, fuel systems, and other engine-related
components.
* Respond to customer service requests, field failures, and technical issues,
ensuring timely resolution while minimizing equipment downtime.
* Support Infant Care activities and address emerging field issues for Cummins
and non-Cummins customers.
* Investigate field failures, document root causes, and coordinate the dispatch
of failed components to manufacturing for technical analysis.
* Manage warranty cases, prepare warranty documentation, and determine warranty
disposition in accordance with company procedures.
* Maintain accurate service documentation including service reports, warranty
claims, troubleshooting records, timesheets, quality documents, and technical
database

📌 On Site Service Technician (Pune)
🏢 Cummins
📍 Pune