As the India County Head, this role is fully responsible for IT operations management across the India region and is accountable for India IT service quality, business support capability, and project delivery results. It coordinates local IT teams, business demand, project implementation, and vendor management, carries forward the Groups digital strategy on the ground, connects the Global IT Capability Center with the China IT COE, and ensures effective integration between global standards and local business needs.

Key responsibilities:

1. IT Operations Management: Fully responsible for regional IT operations in India and for ensuring reliable operation of business systems. Establish and continuously optimize the local IT service model, improve user satisfaction, IT KPI, SLA performance, and continuously improve IT operation capability by leading local application support, ITBP/ITBA, and infrastructure teams.

2. Business Demand Management: Act as the ultimate owner of India business IT demand, managing the ITBP/ITBA team to complete business demand collection, analysis,



prioritization, and ongoing tracking. Promote continuous business process optimization, identify digital improvement opportunities, coordinate the Global IT Capability Center to complete demand assessment, solution design, and implementation delivery, and ensure local demand complies with Group digital standards and global template requirements.

3. Project Management: Manage the full lifecycle of local IT projects in India, including initiation, planning, implementation, go-live, and user acceptance. Support the local deployment and rollout of Group global projects in India. Manage project risks, resources, cost, and schedule to ensure on-time, high-quality delivery, and coordinate business departments, vendors, and Group IT teams to complete implementation.

4. Local Team and Vendor Management: Build and manage the India local IT team, including ITBP, application support, and related external reso

📌 Head of Information Technology (Bengaluru)
🏢 Envision Energy
📍 Bengaluru