Manage User Access Management (UAM) activities for Production Shop Floor GxP
applications, including user provisioning, modification, deactivation, periodic
access reviews, and compliance with regulatory requirements. Handle IT-related
QMS activities such as Deviation, CAPA, Change Control, Incident Management, and
support regulatory audits while ensuring GMP, Data Integrity, and 21 CFR Part 11
compliance.
Essential Functions:
* Provide first-line technical support for hardware and software issues
* Diagnose problems through user interaction and system checks
* Perform troubleshooting and fault rectification
* Escalate unresolved issues as per defined protocols
* Ensure timely resolution of user queries and complaints
* Document incidents, actions taken, and resolutions
* Support basic system access and device setup
* Adhere to IT policies, security, and service standards
KEY RESPONSIBILITIES
1. USER ACCESS MANAGEMENT (UAM)
* Manage end-to-end User Access Management (UAM) activities for GxP
applications.
* Create, modify, disable,
and delete user accounts based on approved requests.
* Perform periodic User Access Reviews (UAR) and Privileged Access Reviews.
* Maintain User Access Matrix and Role-Based Access Control (RBAC).
* Ensure Segregation of Duties (SoD) compliance.
* Coordinate with Application Owners, QA, HR, and Functional Teams for access
approvals.
* Maintain audit-ready documentation for all access-related activities.
* Ensure timely deactivation of user accounts during employee separation or
role changes.