The AVP / General Manager – Asset Operations will be responsible for providing strategic leadership and operational oversight for the organization's commercial real estate portfolio, including Market of India and Mall of Madras. The role is accountable for maximizing asset value, operational efficiency, tenant satisfaction, occupancy, profitability, compliance, and sustainability while ensuring world-class property management standards.

About the Role
The incumbent will lead cross-functional teams covering asset operations, integrated facility management, engineering, tenant relations, finance, security, and vendor management to deliver superior commercial performance and customer experience.

Responsibilities
Asset Operations & Portfolio Management
Lead end-to-end operations of the commercial real estate portfolio.
Develop and execute asset management strategies to maximize revenue, occupancy, and asset value.
Drive operational excellence through standardized SOPs, governance frameworks, and performance metrics.
Monitor portfolio performance including occupancy, tenant retention,



operational efficiency, and profitability.
Collaborate closely with Leasing, Finance, Projects, Marketing, Legal and Sales teams to achieve business objectives.
Prepare periodic operational reviews and strategic recommendations for senior leadership.

Property & Facility Management
Lead integrated facility management operations across all commercial assets.
Oversee Engineering, Electrical, Mechanical, Plumbing, HVAC, Fire & Life Safety, Security, Housekeeping, Parking, Landscaping, and Common Area Maintenance.
Ensure implementation of preventive, predictive, and reliability-centered maintenance programs.
Monitor service delivery through SLAs and KPIs.
Improve operational efficiency through automation and best practices.
Ensure uninterrupted functioning of all critical building infrastructure.

Financial Management
Develop annual operating budgets and capital expenditure plans.
Monitor ope

📌 Deputy Head Operations (Chennai)
🏢 SPR India
📍 Chennai