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Assistant Manager – Operations

India

Amritsar

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Job Role

Responsible for managing a team of customer service representatives, developing objectives for day-to-day activities, monitoring team performance, providing feedback, and handling customer complaints.

Job Description

A managed large team within the call center setting, including directly reporting to Team Leaders.
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
Assume responsibility for budgeting and tracking expenses
Hire, coach, and provide training to personnel to maintain high customer service standards
Monitor and improve efficiencies, telephone handling, and other procedures




Evaluate performance with key metrics
Prepare reports for different departments or upper management
Prepare and be part of monthly and quarterly business reviews

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Kochar Infotech Limited

+91- (phone hidden) (9AM - 6PM, Mon - Sat)

[email protected]

Corporate office Address

76-B, Udyog Vihar, Phase-IV, Gurugram, Haryana- 122001

Registered Office Address

Nidhi-2, Lawrence Road, Amritsar, Punjab-143001

CIN - U80302PB1995PLC017324

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📌 Assistant Manager (Amritsar)
🏢 Gizmo Support
📍 Amritsar