Solutions
About us
Resources
Blog
Case Studies
Careers
CSR
Contact Us
Back to career page

Team Leader – Operations

India

Amritsar

Apply Now Download Job Description

Download Job Description

×

Job Role

Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure productive and effective operations.

Job Description

Managing a team of 15 to 20 associates
Reporting to AM/Manager
Responsible for AHT, attrition, shrinkage, and Csat management
Managing the day-to-day activities of the group.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.




Creating a pleasant working environment that inspires the team.
Responsible for driving process-related KPIs
Work Module – Work from Office

Our Solutionss

CX Solutions
SaaS Solutions
Phygital Solutions
Upskilling Solutions

Resources

Blog
Case Studies

Get monthly updates

Please correct the marked field(s) below.

1,true,6,Subscriber Email,2

1,false,1,First Name,2

Company

About Us
Careers
Industry Recognition
Become a Partner
Privacy Policy
Contact Us
CSR Initiatives

Kochar Infotech Limited

+91- (phone hidden) (9AM - 6PM, Mon - Sat)

[email protected]

Corporate office Address

76-B, Udyog Vihar, Phase-IV, Gurugram, Haryana- 122001

Registered Office Address

Nidhi-2, Lawrence Road, Amritsar, Punjab-143001

CIN - U80302PB1995PLC017324

Copyright © 2024 KocharTech. All Rights Reserved.

📌 Team Leader – Operations (Amritsar)
🏢 Gizmo Support
📍 Amritsar