Handle customer queries through email, draft professional responses, and ensure timely resolution with high customer satisfaction.
Key Responsibilities
Respond to customer emails within the defined SLA
Draft clear, professional, and empathetic responses
Escalate complex issues to the appropriate teams
Maintain logs of all email interactions
Follow brand tone and communication guidelines
Requirements
Excellent written English communication
Valuable typing speed and grammar skills
Basic computer and email proficiency
Ability to multitask and manage priorities
Prior email support experience is an advantage
📌 Email Support Specialist (Gurugram)
🏢 Externix Informatics
📍 Gurugram
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