Responsibilities:
• Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders
• Team handling experience
• Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
• Deployment and Strengthen the Quality Assurance Framework for the Business
• Review and approve the sampling strategy that suits the business requirement
• Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients
• To meet the monthly Sampling numbers as per the target
• Identify and implement the Process improvement opportunities
• Decide on the Calibration Process and variance target
• Review and approve the Quality Standard Document
• Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)
• Ensure that the Quality Process adheres to the Quality Standard
• Regular Performance Review of QA/AM/DM
• Conduct skip level meetings with the advisors and QA’s
• Attend LA Training and BPET Training roadmap for self-development




• Complete the GB certification and role roadmap
• Drive high impacting six sigma and Lean Projects
• Mentor team members to improve performance and behaviour
• Understand VOC/VOE and implement actions to improve the performance on them
• Participate in WNS BPET initiatives
• Achieve QNS target through Quality Initiatives
• Regular interaction with clients and maintain valuable relationship
• Mentor YB & WB projects in the team
• Deploy standard Quality Framework
• Initiate and mentor vertical level initiative
• Assist the Operations team during migration in terms of base lining and QA identification

Skills required :
 Experience in Identity Verification Process
 Analytical skills and time management
 Excellent Communication skills – verbal and written
 Coaching and Feedback
 Conflict Management
 Interpersonal skills and people skills
 Eye for Detail

Experience :
 Minimum 2 to 3 y

📌 Assistant Manager (Hyderabad)
🏢 WNS
📍 Hyderabad