Role - ServiceNow Developer
Years of Experience - 5 to 12 years
Location - Bangalore, Chennai, Pune

5+ years of hands-on experience in ServiceNow development and administration.
Solid experience in ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge Management and Service Catalog.
Expertise in JavaScript, Glide APIs, Business Rules, Client Scripts, UI Actions, Script Includes, UI Policies and ACLs.
Experience developing workflows using Workflow Editor and Flow Designer.
Strong knowledge of ServiceNow IntegrationHub, REST APIs, SOAP Web Services and MID Server-based integrations.
Hands-on experience with CMDB, Discovery, Service Mapping and Asset Management modules.
Experience customizing forms, catalogs, record producers, notifications and approval workflows.
Knowledge of Service Portal, UI Builder, Employee Center and custom widget development.
Experience working with Agile/Scrum methodology and ServiceNow SDLC processes.
Understanding of ITIL processes and enterprise IT service management practices.
Ability to troubleshoot production issues,



perform root cause analysis and optimize platform performance.
Strong documentation, stakeholder management and communication skills.
Key Responsibilities:
Design, develop and maintain ServiceNow applications, workflows and platform customizations.
Configure and enhance ITSM processes including Incident, Change, Problem, Request and Knowledge Management.
Develop Service Catalog items, Record Producers, Approval Workflows and Automation Solutions.
Build and support integrations with enterprise applications using REST, SOAP, IntegrationHub and MID Servers.
Implement and maintain CMDB, Discovery and Asset Management capabilities.
Customize Service Portal, UI Builder components and user experiences to meet business requirements.
Participate in requirements gathering, solution design, development, testing and deployment activities.
Troubleshoot complex platform issues and provide L2/L3 support for Serv

📌 ServiceNow Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru